From the moment when the historic pin with the two crossed golden keys is placed on the lapel of our jacket, each of us is aware that the journey towards Excellence has just begun. This is a journey that makes our profession among the most beautiful and, at the same time, most challenging ones. We are well aware that our professional path cannot be addressed if it is not nourished by passion, by silent dedication, by constant attention to detail, in a meticulous and daily search for perfection and authenticity.
Unlike other professions, being a Concierge is a trait of our own identity: we never stop being one. Simply, we are constantly pushed towards others, enriched with that “magic” power that our profession gives us: that of being able to create unforgettable memories.
Only when professionalism is at the service of Hospitality, we can look with pride at the golden keys pinned on our jacket, aware that any Guest, from any corner of the world, will always be able to recognise in that symbol a safe port to rely on and to which to refer to realise their dreams. A simple and clear image that of the two keys crossed, and that nevertheless conceals a commitment: to know how to keep these promises.
Wearing the golden keys for every member Les Clefs d’Or means to share the essential values of Hospitality: a world of universally recognised values, a guarantee of excellence, of a careful and attentive welcome. For this reason, the Concierges know that meeting the requests of the Guest – whether they are complicated or simply bizarre – is part of their task, to fulfil the wishes of those who entrust them.
This is the motto of Les Clefs d’Or, proving that the value of teamwork is precious and irreplaceable. Together you can give the right value to Excellence, the true value of the mission of a Concierge member of Les Clefs d’Or. Collaboration and mutual support between colleagues is one of the cornerstones of our profession. Being part of a single association means being ready to extend your hand where you need it, no matter if we know each other in person or not: we are Concierges, and that’s all that matters.